Admissions – Cashier’s Office

Hospital Pre-Admission, Deposits

Introduction

Before entering Surgery, please go to the Integrated Care department, which is open from 6:00 a.m. to 10:00 p.m. Its telephone number is 52 (33) 3848-4000, extensions 2130 and 2131. Here general data will be taken and you will be asked to sign necessary authorizations. Pre-admission steps include:

• Registration of the patient in the database (system).
• Admission order (as prescribed by the physician).
• Letter of informed consent, signed by the patient and a responsible relative, as well as consent for anesthetic and blood transfusion procedures, as required.
• Name of doctor responsible for patient during the hospital stay.
• Presentation of any of the following forms of official identification: voter’s identification card, driver’s license, passport or professional certificate.
• If patient has medical insurance, the insured’s identification card (certifying that the patient is covered) should be presented, along with an Authorization Letter, if such exists. Upon admission, the hospital will request an amount to be paid on deposit, which will cover those costs not included in insurance company payments (supplies, deductibles, etc.)

For a private patient, an amount will be deposited and credited to his or her account upon admission, and every two days a partial statement will be issued – for reviewing the balance and making further deposits that keep the account 90% paid-up at any given time.

Payment may be made in the following forms: cash in pesos or U.S. dollars, credit or debit card and/or checks drawn on Mexican banks.

If admission is through a business with which the hospital has an agreement, the corresponding letter should be presented with a copy of the patient’s identification attached.

Procedures

Admissions
During the registration process, if the patient will be admitted a parking voucher may be requested, as well as a remote control for use in the hospital room. Both will require the patient’s signature, or that of a responsible respresentative, committing to their return when patient is discharged.

In cases where there is no authorization by the insurance company, both the patient and attending physician must, upon admission, complete the “report” forms that are available in the Integrated Care area. Authorization will take 24 hours from the time these forms are delivered to the company.

If the insurance firm does not have a module within the hospital, you may contact our Insured Patients Assistance Module at extensions 4003, 4005, 4006 or 4009.

Patient discharge or departure

After the attending physician notifies the individual, business or insurance company that the patient will be given a medical discharge, the nurse will complete the corresponding forms and inform the patient and/or family member when they may proceed to Integrated Care, pay their bill and receive an administrative discharge. This will not be offered to patients whose authorization letter from the insurance company is still pending. It is necessary to have both discharge forms in order to leave the hospital.

Account Analysis

Once registered in the system’s database, your account will remain open for entering charges as they arise – supplies and materials, services, medications, etc. –, and as they are provided by patient care areas in response to prior instructions from your attending physician.

The Account Analysis department is responsible for checking all charges, assuring accuracy through:

• Daily revision of account statements to avoid such errors as: duplications, line items with no assigned cost or with an incorrect cost, omission of line items for services or material that were indeed used or employed, correct compliance with group coverage agreements, etc.
• Revision of surgical costs, if required by the patient.

Once the verification process is completed, the account is considered official, free of errors or omissions, and may be billed to the individual or insured patient.

Account Analysis is involved in the patient’s discharge process; it alerts all applicable departments as to when they may issue charges for final requisitions.

Hours from 8:00 a.m. to 8:00 p.m.

Telephone
52 (33) 3848-4000, extensions 2143 and 2136.

Additional Services

Early admission
If surgery is scheduled early in the morning, you may register the night before at no extra cost; further information is available from the Integrated Care department at telephone numbers 38.48.2130 and 38.48.2131

Insurance Providers